Hebron Hotels And Suites Owerri -Home Of Comfort And Relaxation

At Hebron Hotels Owerri, we are committed to providing excellent hospitality services to all our guests. This Refund Policy outlines the terms and conditions governing cancellations and refunds for room reservations, event bookings, and other hotel services.

1. Reservation Cancellations

Standard Room Bookings

Guests may cancel their reservation up to 12 hours before the scheduled check-in date to qualify for a full refund.
Cancellations made less than 12 hours before check-in may attract a cancellation fee equivalent to one night’s stay.
No-shows are non-refundable.

Non-Refundable or Promotional Rates

Reservations made under promotional, discounted, or non-refundable rates are not eligible for refunds after payment confirmation.

2. Event and Conference Bookings

Event or conference cancellations made at least 2 days before the scheduled event date may qualify for a partial or full refund, subject to management approval.
Cancellations made within 2 days of the event may result in forfeiture of deposit payments already made.

3. Refund Processing

Approved refunds will be processed within 1–5 business days after confirmation and approval by management.
Refund timelines may vary depending on the customer’s bank or payment service provider.

4. Refund Method

All refunds must be made strictly to the same bank account, card, or payment method from which the original payment was made.
Hebron Hotels Owerri will not process refunds to third-party accounts under any circumstance.
Guests may be required to provide proof of payment and valid identification before refunds are processed.

5. Service Dissatisfaction

Complaints regarding room conditions or hotel services must be reported immediately to hotel management during the guest’s stay to allow prompt resolution.
Refund requests arising from dissatisfaction will be reviewed on a case-by-case basis.

6. Force Majeure

Hebron Hotels Owerri shall not be liable for refunds or compensation arising from circumstances beyond its control, including but not limited to natural disasters, government restrictions, civil unrest, pandemics, or utility disruptions.

7. Contact Information

For refund requests or inquiries, guests should contact the hotel management directly through the official customer service channels of Hebron Hotels Owerri.

By making a reservation or payment, guests acknowledge that they have read, understood, and agreed to this Refund Policy.

Need help?

Tel: 0707 125 9011 from Nigeria, +234 707 125 9011 From Overseas